Terms & Conditions

The Victoria Hotel – Terms and Conditions

Use of your information and the General Data Protection Regulation

When making a booking at The Victoria Hotel, we require a limited amount of personal information in order to complete your reservation. This includes your name, address, post code and telephone number. This information will not be shared with any other parties, and it will not be used for marketing purposes.

Check In and Check Out

Check in is from 3pm onwards until 10pm. We are unable to offer an early check in or late check in.

Check out is by 11:00am on the day of departure, we do not offer any late check outs, a late check out may incur a fee.

Pricing, Cancellations and Amendments

The Victoria Hotel reserves the right to cancel any booking should a system error occur. This includes but is not limited to issues arising from lack of availability, inaccurate pricing, or human error when loading rates and availability into our booking system. When such an issue occurs, The Victoria Hotel will notify the guest with as much notice as possible, and refund any monies paid to the original credit or debit card. In this instance The Victoria Hotel is unable to provide compensation of any kind. All rates include VAT at the applicable rate.

Cancellation Policy

Our cancellation policy is that from the time of booking up until 2 days prior to the day of arrival to cancel/amend without charge, within the 2 day period prior to arrival you would be charged the first night in full, on the day of arrival and during the booking the full reservation total would be chargeable. To cancel please email the hotel directly enquiries@thevictoriahotelbamburgh.co.uk or telephone we will then confirm the cancellation by email.

Advance purchase bookings are non-transferable and non-refundable.

Christmas & New Year bookings are non-transferable and non-refundable.

Personal & Lost Property 

We accept no responsibility for personal property in the hotel. Any items of Lost Property found will be held for a period of 7 days, after this point we will then dispose of the item. Any items that do need returned, you as the guest will need to send a self-addressed envelope to the hotel with relevant postage and the item will be sent back, the items will only be kept for a further 5 days, after this point we will dispose of the item. Items of value we would advise you to arrange a courier service for return.

Credit and Debit Card Details

Valid card details must be provided when making a booking, but the card will only be debited in the case of failure to meet our cancellation policy terms, non-payment on departure or damage to and removal of hotel property. Advance purchase bookings are non-refundable and non-transferable.

Extra Beds/Number of Guests Policy 

Extra beds/Z-Beds are at a cost of £20 per bed and is with prior consent/confirmation from the hotel. Extra charges may incur.

Deposits

An advance purchase rate, which is non-refundable and non-transferable, we are unable to offer a refund or change the date of your booking, as per the terms and conditions that you agree to upon booking, for any reason.

Should you pay a deposit for a booking on a rate that falls within our cancellation policy, please note that we will be unable to refund the deposit that you have paid.

Deposits that are non-refundable at the time of booking are that.

Christmas & New Year bookings are non-refundable.

The Ocean Club, Seahouses – Partnership Programme

• The use of the facilities are a complimentary service – If the facilities are closed or unavailable there will be no reimbursement or refunds given. There will be no reimbursement or refunds given for any other circumstances.
• Any extra facilities, classes or treatments will need to be pay The Ocean Club
• You will need to provide The Ocean Club Reception confirmation of your booking for the dates you are wanting to use the facilities as well as the key fob.
• The Ocean Club can open and close as they see necessary and you will need to check opening times of the facilities you are wanting to use are available during your stay.
• You will need to abide by The Ocean Club’s rules and etiquette policy

Damages

All damages or any costs incurred are to be paid for and will be taken from the card at the time of booking.

Smoking/E-Cigarette Policy

The hotel is a non-smoking/e-cigarette premises – Charges can be added to Guest Bills for not adhering to the policy. In the event that you are discovered to have been smoking in any bedroom, a minimum charge of £100.00 will be added to your bedroom account for professional cleaning services.

Pet Policy 

We welcome pets to The Victoria Hotel. We ask that all owners to keep their pets off all furniture and bring their own bedding etc. There is a charge of £7.50 per pet per night. Any damage or costs incurred will be charged to the guest/owner. We do not allow pets in some rooms please confirm with the hotel that your room is pet friendly. We do not allow pets in our Castle View Rooms.

Allergies

The hotel need to be made aware of any allergies guests have prior to arrival.

Change of time to Opening Hours for Hotel, Bar & Brasserie

The management reserve the right to change the opening/closing or serving hours of the premises at any time.

Hotel Maintenance & Refurbishment 

As a continued programme we are continuously trying to improve the services we provide to guests across The Hotel. With these improvements there could be disruption between working hours of 9am – 5pm. We will endeavour to keep disruption to a minimum and focus to try keep works between 9am – 5pm to minimise any impact on your stay with us.

In some cases we need to carry out emergency maintenance to the hotel – which may be out of the hours of 9am – 5pm. We will endeavour to have works carried out as quickly as possible with the least amount of disruption.

Hotel Car Park

The hotel has a car park for residents of the hotel. This is available after 3pm on arrival, we ask you to vacate the car park on your day of departure by 11am. The car park is on a first come first served basis. The management can not accept any responsibility for damage or loss to vehicles or property in this car park. Unauthorised Vehicles will be fined. ANPR CCTV In Operation. No Motorhomes or Caravans are permitted within the car park at anytime.

Own Food & Drink on the Premises 

We do not allow customers to bring their own food and drink onto the premises. Corkage is only available at the management’s prior consent and charges per bottle will apply. We do not chill any drinks not bought from the premises or provide ice buckets or glasses.

General Liability:

The hotel will not be liable for failure to provide the service contracted in:

1. Industrial action by Hotel employees or the employees of a major supplier
2. Fire, lightening, aircraft impact, explosion, riot, civil commotion, malicious damage, storm, tempest, flood, burst pipes. Earthquake and impact
3. Breakdown of plant or failure of supply to hotel by gas, electricity, water supplies etc
4. Any other circumstances beyond our control i.e. power cuts etc
5. Emergency works carried out internal or external

ALL IS TO THE MANAGEMENT’S DISCRETION AND THE MANAGEMENT’S DECISION IS FINAL