Check in Policy

Check-in Requirements and policies

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference, their passport/identity card/driving licence AND a valid credit or debit card which will be swiped in the presence of the card holder.

At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may alsochoose to accept a deposit in place of payment card authorisation by another valid form of payment, such as a cash deposit (which will normally be £200)

All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.